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1. Information We Collect

We collect information you provide directly when placing an order or interacting with our website, including your name, email address, phone number, delivery address, order details, and relevant delivery instructions.

2. Order Information

We may retain information about the products you purchase, quantities, order status, delivery details, return requests, and other information required to process and fulfill your order.

3. Cash On Delivery

All purchases are completed exclusively through Cash On Delivery. We do not require or store credit card numbers, debit card details, online banking credentials, or other online payment information for standard purchases.

4. How We Use Information

Your information is used to process orders, prepare Cash On Delivery parcels, verify delivery details, coordinate shipments, send order updates, provide customer support, manage returns and refunds, and maintain our website.

5. Delivery and Logistics

Necessary delivery information may be shared with trusted courier and logistics partners so they can transport your parcel, contact you regarding delivery, collect the Cash On Delivery amount, and complete the handover.

6. Customer Communications

We may use your phone number or email address to send order confirmations, shipping notifications, delivery updates, return information, refund updates, and other communications directly related to your purchase.

7. Returns and Refunds

When you request a return, replacement, or refund, we may use your order and contact information to verify the request, arrange collection, inspect the returned product, and process any approved refund.

8. Refund Processing

Because all purchases are made through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request the information necessary to complete an eligible refund through an available electronic method.

9. Website Usage Data

We may automatically collect limited technical information such as browser type, device type, pages visited, general website activity, and approximate access information to help maintain website performance, functionality, and security.

10. Cookies

Cookies and similar technologies may be used to support essential website functions, remember preferences, understand website usage, improve navigation, and enhance the overall shopping experience.

11. Data Protection

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.

12. Third Party Services

Trusted third-party providers may assist with logistics, hosting, communications, analytics, customer support, order processing, and other operational services. These providers receive only the information reasonably necessary to perform their assigned functions.

13. Information Sharing

We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information may be shared only when necessary to operate the shopping service, fulfill orders, provide support, prevent fraud, or meet applicable legal requirements.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain appropriate business records, resolve disputes, prevent fraudulent activity, and comply with applicable requirements.

15. Fraud Prevention and Security

Customer information may be used to identify suspicious orders, verify delivery information, prevent fraudulent activity, protect our website and customers, and investigate misuse of our services.

16. Legal Disclosure

We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of our customers and services.

17. Children's Privacy

Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.

18. Your Privacy Choices

Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.

19. Data Accuracy

You are responsible for providing accurate and up-to-date information when placing an order. Keeping your contact and delivery information accurate helps prevent communication problems, delivery delays, and unsuccessful deliveries.

20. Policy Updates

We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version will be made available through the website and will apply to information handled under the updated practices.

21. Privacy Requests

For questions about your personal information, privacy practices, or applicable data access, correction, or removal requests, please use the customer support channels available through the website.

1. Acceptance of Terms

By browsing this website, placing an order, or using any available service, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.

2. Eligibility

Customers are responsible for providing accurate and complete information when placing an order. You must provide a valid name, reachable phone number, and complete delivery address to enable successful order fulfillment.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, sizes, colors, and other information are accurate. Minor differences may occur due to display settings, manufacturing variations, packaging changes, or supplier updates.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel an order when an item becomes unavailable or cannot be supplied as displayed.

5. Orders

Submitting an order constitutes a request to purchase the selected products. Orders may be reviewed before dispatch to verify product availability, delivery information, contact details, and other necessary order information.

6. Order Confirmation

Order confirmation may be provided through the phone number or email address submitted during checkout. An order acknowledgement does not guarantee fulfillment if the product becomes unavailable or the order cannot be successfully verified.

7. Cash On Delivery

Cash On Delivery is the only payment option available for purchases. The full order amount must be paid to the authorized delivery agent when the parcel is delivered. No advance online payment is required to place a standard order.

8. Payment Responsibility

Customers are responsible for having the required Cash On Delivery amount available at the time of delivery. If payment cannot be completed, the order may be treated as an unsuccessful delivery and may be returned or cancelled.

9. Delivery Information

Customers must provide a complete and accurate delivery address, reachable contact number, and any relevant delivery instructions. We are not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.

10. Shipping and Delivery

Delivery timelines shown on the website are estimates and may vary depending on destination, courier availability, weather, transportation conditions, public holidays, and other circumstances beyond reasonable control.

11. Delivery Attempts

If the customer is unavailable, refuses the parcel, provides incorrect delivery information, or cannot complete the Cash On Delivery payment, the order may be returned or cancelled. Additional delivery attempts are not guaranteed.

12. Order Cancellation

Customers may request cancellation before an order has been dispatched. Once an order enters the shipping or delivery process, cancellation may no longer be possible. We may also cancel orders affected by product unavailability, inaccurate information, or suspected fraudulent activity.

13. Returns

Eligible products may be returned according to the applicable Return & Refund Policy. Products must satisfy the stated return requirements, including applicable condition, packaging, accessory, and timeframe requirements.

14. Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the product ordered, customers should notify customer support promptly. Supporting photographs or other information may be requested to verify the issue.

15. Refunds

Approved refunds are processed after the returned product has been received and inspected where applicable. Since all purchases are made through Cash On Delivery, refunds are handled separately from the original payment collection.

16. Product Usage

Customers are responsible for using products according to applicable instructions, labels, warnings, and manufacturer recommendations. We are not responsible for damage resulting from improper, unauthorized, or negligent use.

17. Pricing and Errors

We make reasonable efforts to maintain accurate pricing and product information. If a pricing, description, availability, or technical error occurs, we reserve the right to correct the information and, where necessary, cancel an affected order.

18. Promotions and Offers

Promotional offers, discounts, bundles, and other special pricing may be subject to specific conditions, availability limits, product exclusions, or usage restrictions. Offers may be withdrawn or modified where necessary.

19. Website Usage

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious software, collect information without authorization, or use the website for unlawful purposes.

20. Intellectual Property

Website content, including text, product imagery, graphics, designs, layouts, icons, and other materials, may be protected by intellectual property laws and may not be reproduced, modified, distributed, or commercially used without appropriate authorization.

21. Third Party Services

We may use third-party providers for logistics, hosting, communications, analytics, customer support, and other operational services. Their services may be subject to separate terms and privacy practices.

22. Limitation of Liability

To the extent permitted by applicable law, our liability relating to a purchased product is limited to the value of the affected goods. We are not responsible for indirect, incidental, special, or consequential losses arising from product use, website use, delivery delays, or circumstances beyond reasonable control.

23. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural events, transportation disruptions, government restrictions, communication failures, labor disruptions, or other unforeseen events.

24. Privacy

Personal information collected through the website is handled according to the applicable Privacy Policy. Information may be processed as necessary to fulfill orders, arrange delivery, provide customer support, manage returns, and process refunds.

25. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our services, policies, procedures, or applicable requirements. The latest version published on the website will apply to future use of the services.

26. Customer Support

For questions regarding products, orders, Cash On Delivery payments, shipping, returns, refunds, or these Terms & Conditions, customers may use the support channels provided through the website.

1. Return Eligibility

Eligible physical products may be returned within 14 calendar days from the date of delivery. Items should be unused, in their original condition, and accompanied by the original packaging, tags, accessories, and other included materials where applicable.

2. Product Condition

Returned items must be in a condition suitable for inspection. Products that have been used, altered, washed, damaged after delivery, or returned without essential components may not qualify for a return.

3. Non-Returnable Items

Sealed hygiene products and certain items may not be eligible for return due to health, safety, hygiene, consumable, personalized, or product-specific restrictions. Applicable exclusions may be indicated on the relevant product page.

4. Proof of Purchase

Customers may be required to provide order details or other reasonable information to verify the purchase before a return request can be approved.

5. Return Request

Customers must contact customer support within 14 calendar days of delivery to request a return. The request should include the order details, product information, reason for return, and photographs or other supporting information when requested.

6. Return Authorization

All return requests are subject to eligibility verification. Customers should not send products back independently unless return instructions or authorization have been provided through the applicable support process.

7. Return Packaging

Customers should securely pack the product to help prevent damage during transportation. Where possible, the original packaging and all included accessories should be returned with the product.

8. Return Pickup

For approved returns, collection may be arranged through an authorized courier or logistics partner. Depending on the circumstances and applicable return conditions, customers may receive return pickup instructions or another approved return method.

9. Return Shipping

For eligible damaged, defective, incorrect, or incomplete products, return collection may be provided without additional shipping charges. Return shipping conditions for other eligible return reasons may vary by product.

10. Damaged Items

If an item arrives damaged or defective, customers should notify customer support as soon as reasonably possible, preferably within 48 hours of delivery. Photographs of the item, packaging, and visible damage may be requested for verification.

11. Incorrect or Missing Items

If you receive an incorrect item or discover that a product component is missing, contact customer support promptly. After verification, an eligible replacement, return, or refund may be arranged.

12. Cash On Delivery

All orders are paid exclusively through Cash On Delivery. The payment collected by the delivery agent is not refunded at the doorstep when a product is returned. Approved refunds are processed separately after the return has been received and inspected.

13. Refund Eligibility

A refund is issued only after the returned product has been received and inspected where applicable. Approval depends on the product condition, reason for return, and compliance with the applicable return requirements.

14. Refund Method

Because all purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. Eligible refunds may be issued through bank transfer, UPI, digital wallet, or another supported electronic method.

15. Refund Processing Time

Approved refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved. The time for funds to appear may vary depending on the receiving bank or payment service.

16. No Cash Refund at Doorstep

Courier and pickup agents are not authorized to provide cash refunds when collecting returned products. All approved refunds are processed through the designated refund procedure after verification.

17. Replacement Option

Where stock is available, an eligible damaged, defective, incorrect, or incomplete product may qualify for replacement instead of a refund. Replacement is subject to verification and product availability.

18. Partial Returns

When an order contains multiple products, eligible individual items may be returned where permitted. Any approved refund will generally correspond to the eligible product or products successfully returned.

19. Return Inspection

Returned products may be inspected to confirm their condition, packaging, accessories, identifying information where applicable, and the reason stated in the return request. The inspection result may affect return or refund approval.

20. Abusive or Fraudulent Returns

We reserve the right to reject requests involving suspected fraud, intentional damage, product substitution, false claims, repeated misuse of the return policy, or other abusive activity.

21. Failed Return Collection

If a scheduled return collection cannot be completed because the customer is unavailable, the package is not ready, the address is inaccessible, or the product does not meet the required conditions, another collection attempt may be arranged where possible.

22. Policy Updates

This Return & Refund Policy may be updated when necessary to reflect changes in products, logistics procedures, refund processes, or applicable requirements. The latest version published on the website will apply to eligible requests.

23. Customer Support

For questions regarding return eligibility, damaged items, replacements, return collection, inspections, or refunds, customers may use the support channels available through the website.